The accessibility and reliability of IT service delivery on end-user devices enables organizations to focus on their core business. It is time to seek for an IT partner, when an organization is spending significant time in resolving day-to-day IT challenges. The most effective solution lies in aligning your business needs with end-user computing services. Kainth Technology Solutions (KTS) is one of the leading service provider of end-user computing services designed to generate excellent end user experience. Our service desk team is well-versed with different industry vertices and their technical operations. They go above and beyond of their core mandate of minimizing downtime for customers that results into more time for employees to focus on their core business.
End-User Computing Assessment – Our assessment service helps business to identify gaps in their end-user computing strategies. The end-user computing team at KTS utilizes a four-phase approach to validate your current implementation and operations against the industry best practices.
Our Range of End-User Computing Solutions and Services
KTS offers a wide selection of end-user computing solutions tailored to your strategic and operational goals:
Service Desk Co-Sourcing – Whether you are short staffed or seeking 2nd or 3rd level expertise to complement your in-house service desk team, KTS can design a customized solution to provide service desk co-sourcing either at your business location or remotely.
Service Desk Outsourcing – Whether you are an SMB startup seeking an IT partner or an established firm seeking operational efficiencies by completely outsourcing their service desk, KTS can design an outsourcing solution to support your complete IT operations.
Service Desk Blended Sourcing – If you are seeking a blended solution to co-source service desk during some hours of the day and complete outsourcing for rest of the business hours, KTS can design a customized solution to support your business operations and requirements.
Our service desk team is equipped with the best of breed tools to identify and resolve your technical issues. Below are some of the services that our service desk team takes pride in providing:
- 24 X 7 X 365 support options to one or multiple (including remote) locations
- Support for laptops, desktops, servers, applications and network
- New system installations, system upgrades and migrations
- Call and ticket tracking tool options
- End-user devices encryption
At KTS, our aim is to produce happy customers by serving your business needs through effective support. Through our end-user computing services, we are dedicated to ensure that your IT Service Desk is accessible, reliable and offers great customer experience.
Contact us today to book a FREE assessment and/or to discuss your end-user computing needs.
unswerving and accurate support.